When one of my friends suggested the Bangalore-based Nettigritty.com as an efficient website hosting provider, I opted for it without raising my brows. And I haven’t regretted it since 2007.

The best happened only today. My friend had set me up on the self-hosted WordPress platform. When I was having trouble trying to manually update the WordPress version (I had version  2.6.1, which cannot be done automatically), I asked them for help. And they agreed to do it themselves even though that wasn’t their job.

They did it for this site and my other site (bollywoodviews.com) without so much as a quibble. I was taken aback by their level of customer service and said so.

These are times when customer service is excellent only when you are about to sign up. After that, they don’t bother to address your issues. In such a scenario, Netti Gritty comes as a welcome relief. And yes, before I forget, their turnaround time is another remarkable feature. They are so prompt that you wonder if they are waiting to serve you even when you don’t need them. That’s the real mark of customer service: going beyond your calling.

Thank you, Netti Gritty! You make us all proud.